The Hemp Farm Blackmores
Shipping & Returns

Australian Shipping

For orders under $78 the shipping cost is $8.00 (tracked)   Orders are dispatched from our New Zealand warehouse. Once processed, please allow between 5 - 12 working days for your delivery. At times there may be delays with deliveries due to public holidays or courier delays, which are out of our control. 


Please note that Toll does not support PO Boxes, Parcel Locker and Rural addresses, only street (mail will be sorted to your local post shop/pick up store).

International Shipping


My Natural Health currently use New Zealand Post International Air and EMS. Please allow at least 14 working days, excluding the day of shipping, for your parcel to arrive.  International shipping fees will be calculated automatically at checkout.



*Before you return any goods to us for exchange or refund, please email our Customer Service Team at within 7 days of the shipment date, to see if the matter can be resolved first.

Please wait to receive authorization and return instructions. Returns made without authorization may be refused. Refunds can only be made via the same payment method used when the order was originally placed.


Damaged Goods

Please notify us promptly if your products arrive in an unsatisfactory condition.

We accept responsibility for breakages in transit within Australia. If you experience a breakage please hold onto the item and the packaging and notify us immediately -
Defective or damaged goods need to be returned within 10 days including thepackaging, and will be replaced at our cost asap.


Changed your Mind

If you change your mind, and no longer want the goods, please notify us promptly on receipt of your order -

We can provide a coupon or refund on all unopened undamaged goods returned in original condition within 10 days of receipt. Please note refunds can only be made via the same payment method used when the order was originally placed. Please note the courier/shipping fee is non-refundable in this instance.

Please wrap your returned product well so it arrives back to us undamaged. Goods that are unable to be resold will not be exchanged or refunded.

Please be sure to include the packing slip with the goods being returned. Refunds will be issued upon receipt of the returned products.


Lost in Transit

We accept responsibility for parcels lost in transit in Australia provided we are notified within 7 days - We cannot accept responsibility for your parcel once delivery has been made by the Courier.


Cancel Order

If you wish to cancel your order please contact us by email as soon as possible, include your order number, & note “Cancel Order” in the subject line of your email. We can not cancel an order once it has been despatched.


Non-Refundable/Returnable Goods

-Lost products due to incorrect address and postcode details supplied by the customer at time of ordering online.
-Goods damaged or used by the customer.
-Prohibited items that are detained or confiscated at your own customs. Please check your country's customs and duty laws before purchasing.
-We cannot accept returns for heat-damaged products.

IMPORTANT: During summer many products (such as Probiotics and food) will be exposed to heat if left outside in the sunshine. If you will not be available to receive your package, please add special delivery instructions for the courier to your order as to where you would like your product delivered or left.

Our products are shipped in fresh condition and stored in a refrigerated climate (particularly probiotics). We cannot accept returns for heat-damaged products.


We welcome your orders from overseas, but please be aware customs and import regulations can & do vary widely between countries. Some of the products on our website are prohibited for importation into certain countries.
Please check your country's customs and duty laws before purchasing. It is your responsibility to ensure that any goods which you order are not prohibited/restricted within the country to which they will be delivered.

My Natural Health accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Any duty or tax payable on your order is not our responsibility and is beyond our control.

If your order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any charges or fees incurred by us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.

We cannot accept returns for heat-damaged products. We accept no liability for any goods lost in transit outside of New Zealand.


Giovanni NOW
Free Delivery Over $78
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